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Clients have a choice they don’t have to come back to you! But you and I both know that long term success is dependent on client retention.
Train your receptionists to go the extra mile, train them to tell clients what they can have, not what they can’t have! Train them to give exceptional customer service!
As a salon manager, if you look at the people on the team they usually break down into three categories. Fantastic, average and a waste of space!
‘You're Fired!’ has now turned into a TV catch phrase but I also know that firing someone may be a difficult thing to do, but as the salon manager that goes with the territory...